Started by hnlk, February 04, 2013, 02:00:11 PM
Warranty and returns: Our boards have lifetime warranty against manufacturing defects and components. During the development work it is not unlikely that you can burn your programmer or development board. This is normal, we also do development work and we had damaged a lot of programmers and a lot of boards during our daily job so we know how it works. If our board/programmer has worked fine then stopped, please check if you didn't apply over voltage by mistake, or shorted something in your target board where the programmer was connected etc. Sometimes boards may be damaged by ESD shock voltage or if you spill coffee on them during your work when they are powered. Please note that the warranty does not cover problems caused by improper use, short-circuiting, over-voltages, ESD shock etc. If the board have warranty label it should be not broken. Broken labels void the warranty, same apply on boards with intervention by customer like additional components soldered or removed components, such boards will be not subject of our warranty. If you are positive that the problem is due to manufacturing defect or component you can return the board back to us for inspection. When we receive the board we will check and if the problem is by us we will repair/replace free of charge, otherwise we can quote on the repair cost. Note that all shipping back and forth is to be covered by the customer. Before you ship anything back you need to ask for RMA. When you ship back please attach to it your shipping address, phone, e-mail, RMA# and a brief description of the problem. All boards should be sent back in antistatic package and should be well-packed to prevent damage during transportation.