How to order?

If you are first time customer we strongly suggest you to read completely our FAQ web page so you avoid the beginners errors which may increase your order price.
Your PCB files (quoted in our TECHNICAL INFO web page) should be ZIP-ed in one file and sent to: fastpcb@olimex.com
Upon the reciept of the files we are reviewing them and checking for DRC errors for drill sizes, minimum tracks/spaces etc.
If your files meet our requirements you will receive purchase order form confirming that your order is accepted. If you don't receive reply in 24 hours your e-mail may be not received or caught in SPAM filter so please re-send your files again.
Your order will be proceed further when we receive back the purchase order form completely filled and signed. We confirm by e-mail the PO form receipt in 24 hours, if you don't receive e-mail confirmation in 24 hours please don't send your PO again to avoid order duplication, just ask by e-mail.

How to pay?

Card payment: we accept Visa, Eurocard, Mastercard, JCB. We can't charge Visa electron and Maestro cards
Paypal: we accept payments by Paypal, due to the high Paypal service charges, payments by Paypal will be subject to additional 5% service charge.
Western Union: we accept Western Union payments
Bank transfer: we accept bank transfer payments, but note that due to the high cost of sending and accepting bank trasnfers all orders paid by bank transfer are subject to EUR 30.00 bank handling fee

Cheques, bankers drafts: we accept cheques and banker drafts only if they are issued by Bulgarian banks
Cash-on-delivery: we can't ship with such payment option
Accounts/organization's purchase orders: we have over 15 000 active customers and to keep our administration costs low we can't offer accounts for customers with less than EUR 3000.00 netto purchase per month, so please don't send us your companies' POs until you got approved account ID from us

IMPORTANT
If you are first time customer wanting to pay by credit card and your order comes from anonymous e-mail as GMAIL, HOTMAIL, YAHOO, EXCITE, ALTAVISTA, INAME, USA.NET or any other which allows free and anonymously e-mail account to be created, you will be subject to cardholder verification procedure and your card first will be charged with small random amount under EUR 1.00 then to proceed further we'll expect you to tell us what amount exactly have been charged on the card.

What shipping options?

We can ship by: AIRMAIL, EMS (Express mail), FedEx, DHL, TNT, UPS. Please check our PRICE page for more details.

NOTE1: Airmail shipment is post service done by registered airmail, which is released only upon signature of the receiver (although in some countries postmans are too lazy and just drop it in your post box). When you order delivery by airmail you should be aware that it have not fixed time for delivery. The normal delivery time is 1 week to most European destinations and 2 weeks to the rest of the world, but may take longer time as well. When you order is shipped by airmail it can't be traced, if you need prompt delivery consider EMS or FedEx shipping. We ship thousands of parcels by airmail every month and for the last 7 years there is only one confirmed case for lost shipment, but when you order delivery by airmail you should be aware that this is not insured service and after the shipment Olimex will be not responsible if your parcel is not delivered, lost or stolen from your post box.

NOTE2: Dear Italian friends, the Italian post seems to be the worst post service we have been in contact so far. While airmail parcels to most of European countries arrive within 1-2 weeks, we have several cases already when parcels to Italy are delaed with 3-4 weeks and more. We have parcel shipped by EMS to Italy on 23/12/2005 which was delivered on 13/01/2006 our local EMS service see in their system that the parcel left Bulgaria on 24/12/2005 with flight to Italy. So please be advised that shipping is behind our control. What we can do is to handle and ship your order on-time, after this you are at Italian post mercy.